Services

Our services include Weddings, Birthdays, Anniversaries, Holiday Parties, Corporate Events and Conventions.

FAQs

Q. REQUESTING A QUOTE

You may “Request for a Quote” under Contacts. To expedite the process, please complete all sections. For requests received on a Thursday or Friday, please expect a proposal the following week on Tuesday, due to our weekend events.

Q. SCHEDULING A CONSULTATION AND WHAT TO EXPECT FROM IT?

Consultation schedules may be requested via email or by calling the Office. Our complimentary consultations are preferably scheduled during the weekdays, anytime between 10am -4pm. We may also accommodate after-hour consultations if necessary. Request for Saturday consultations will vary depending on scheduled events. Sorry...no Sunday consultations.

All consultations are meant to be easy and fun. We strive to understand each Client’s wants and needs by learning personalities and welcoming ideas. Expect us to be discussing some creative ideas, choice of flowers and style of arrangements, color palette and budget. Expect us to present you options that will make this experience a delight. Bringing pictures, color swatches or ribbon samples are always welcome.

There is an upfront Service Charge for any requested “On-Location Consultations”.

Q. AFTER THE CONSULTATION, WHAT’S NEXT?

A Contract Proposal based from your consultation or a Contract Proposal requested through our website’s “Request for a Quote” will be ready within 24-48 hours. This will be sent via email. For requests received on a Thursday or Friday, please expect a proposal the following week on Tuesday, due to our weekend events.

Q. BOOKING AND PAYMENT POLICIES

We book Clients upon receipt of signed contracts on a “first come, first serve” basis. To guarantee booking, we require a minimum deposit of 25% of your quoted contract, when event is more than 2 months away. If within 2 months of your event, we suggest that you still sign and return the contract prior to making a full payment on your contract date. Your contract date is very important. In most cases, your contract date is exactly a month before your event. This is when we need all details finalized and payment completed. We take payments by personal or cashier’s check, money order and all major credit cards.

Q. CONTRACT CANCELLATIONS

You may cancel anytime before your contract date and receive 50% of your deposit. The other portion of the deposit will cover expenses occurred during preliminary preparation and refused bookings from other potential Clients. For any cancellations after the contract date, any form of payment is non-refundable, at no exception.

Q. DO YOU ACCEPT LAST MINUTE ORDERS?

Last minute orders (2 weeks’ notice and below) will depend on the size or amount of ordered items, availability of flowers required and Company bookings on your event date. We may decline or accept your order with no additional charge.

Q. COMPANY GUARANTEE?

The Palette guarantees to provide quality products, competitive pricing and professional services. By truly understanding the thrill and the strain of preparing for such an important event, we guarantee to assist you in many ways that we feel that both of us will be more than happy and satisfied after everything is done...or in most cases, it never ends...it just begins.